Shipping Policy
Effective Date: January 1, 2024 | Last Updated: April 2026
At HR Trailer Service LLC, we are committed to delivering your trailer parts and equipment accurately and on time.
1. Order Processing Time
- Orders are processed within 1–3 business days (Monday–Friday, excluding holidays)
- Orders placed after 3:00 PM CST may be processed the following business day
- You will receive an order confirmation immediately and a shipping confirmation with tracking once shipped
2. Shipping Destinations
- We ship to all 50 US states including Alaska and Hawaii
- International shipping available — contact us for a custom freight quote before placing your order
- We do not ship to PO Boxes for large or heavy items
3. Delivery Estimates
| Method | Estimated Delivery |
|---|---|
| Standard Ground | 5–10 business days |
| Expedited | 2–5 business days |
| Express / Priority | 1–3 business days |
| Freight / LTL (large items) | 5–14 business days |
4. Shipping Costs
All trailer and large equipment orders ship via freight/LTL carrier at a flat rate of $400 to any address in the contiguous 48 US states. This flat rate covers door-to-door freight delivery regardless of trailer size or weight. Alaska, Hawaii, and international orders require a custom freight quote — please contact us before ordering.
5. Order Tracking
A shipping confirmation email with your tracking number will be sent once your order ships. Track your shipment on the carrier’s website (UPS, FedEx, USPS, or freight carrier).
6. Freight Shipments
Large items (trailer beds, gooseneck trailers, heavy equipment) may ship via freight. The freight carrier will contact you to schedule delivery. Please inspect all items before signing — if damage is visible, note it and contact us within 48 hours with photos.
7. Lost or Stolen Packages
If tracking shows delivered but you haven’t received your package, check with neighbors, contact the carrier to file a claim, then contact us within 7 days at sales@hr-trailerservicellc.com.
8. Contact Us
- Email: sales@hr-trailerservicellc.com
- Phone: +1 (520) 203-9093 (Mon–Fri, 8AM–6PM CST)